MySoft Support Center
We're here to help!
The MySoft Support Team is available Monday to Friday, from 9:00 AM to 6:00 PM (excluding public holidays). Whether you have questions about our accounting software, need help with data issues, or are dealing with networking challenges, we're ready to assist you!
Feel free to reach out by phone, email, or live chat – whichever works best for you. You can also contact us through our inquiry form. Our friendly and knowledgeable team is here to make sure you get the support you need. We look forward to working with you to resolve any concerns!
How Can We Help You?
On-Site Support
Expert help at your location
Prefer to write? Contact us via our inquiry form.
Discover MySoftCare – Your Essential Support Plan
MySoftCare gives you expert protection against unexpected issues and potential setbacks. With access to a dedicated team of MySoft experts, you'll receive comprehensive support and personalized consultation, ensuring you're always prepared.
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FAQ
1. How to purchase Mr. Accounting or Mysoft ERP?
Fill in our order form here or contact our salesperson at 019-851 0698.2. What makes MySoft products stand out from others?
We ensure your accounting software is always up-to-date with automatic updates when a new version is released. Our continued innovation allows the development of new applications that make us more than just accounting software for you.3. Does MySoft sell a POS system?
Yes. Our POS is an add-on module of MySoft ERP.4. What are the main differences between Mr. Accounting's models?
- M10: Bookkeeping purpose
- M20: Issue invoices
- M30: Includes SO and PO
5. What are the main differences between MySoft ERP models?
- M50: Includes multi-currency
- M100: Includes production module
- M200: Includes sub-contract control
- M300: Allows features and reports customization
6. Do I need to pay a maintenance fee for the software license?
Yes. To maintain your license, you are required to sign up as our MySoftCare member. Know more about MySoftCare.7. Can I upgrade to another model after I purchased one?
Yes. You can upgrade your current model to another model anytime by top-up the difference.8. Is there any post-sales support?
Yes. You get free support for the first year. Our support team is ready 9 am – 6 pm (Monday – Friday). Know more about our support plan.9. What are the minimum requirements of PC needed to install MySoft products?
Mr. Accounting & MySoft ERP Operating System Window 10 or above Processor Processor - i5 12th gen or above Storage Primary OS Hard Disk - 512GB SSD
Secondary Hard Disk - 500GB HDD or aboveRAM Minimum 16GB (NOTE : System requirements will depend on how many users will be using the software. Our support team will be able to assist you in identifying your requirements)